Maryborough Emergency Maintenance

If an emergency repair is required, the tenant should make every effort to contact the emergency contact listed on the tenancy agreement as soon as they become aware of the issue.

Where possible, the repairs should be made by the nominated repairer listed on the tenancy agreement. If the tenant is unable to contact the emergency repair contact within a reasonable timeframe, or is not available to make the repairs, the tenant or property manager can arrange for another suitably qualified tradesperson to make the repairs up to a maximum value of four weeks’ rent

The tradesperson may seek payment when they arrive for the service call. If the tenant pays for repairs, they must request reimbursement from the property manager/owner in writing. The tenant needs to provide all receipts to the property owner/manager and give them a minimum of seven days to reimburse the money.

Emergency repairs include:

• a burst water service
• a blocked or broken toilet
• a failure or serious breakdown of an essential service or appliance on the premises for hot water, cooking or heating
• a serious roof leak
• a gas leak
• a dangerous electrical fault
• flooding or serious flooding damage
• serious storm, fire or impact damage
• a fault or damage likely to injure a person

Please note that if a trade is called for after-hours maintenance that is not deemed an emergency, the cost of the after-hours service will be charged to the tenant. Additionally, any maintenance required due to tenant-related issues will also be the financial responsibility of the tenant.

Locked Out?

If you have locked yourself out during business hours, please call our office to organise collection of our agency set of keys. These will need to be returned within a reasonable timeframe. Identification will be required to collect the keys.

If you have locked yourself out of the property after hours, please contact a locksmith. Please note: This will be at your expense.

Recommended Locksmith: BH Lock & Security – 0481 941 173

Preferred Trades

Electrician:

Tanners Electrical – 0419 680 842
QEC Electrical – 0437 515 959

Plumbing:

Beach To Basin Plumbing – 0417 632 754
Quick Clean Plumbing & Gas – 0408 198 351
SDA Plumbing Hervey Bay – 0418 377 187

General Handyman:

Statement Interiors – 0408 264 240
Rent A Hubby Hervey Bay – 0409 937 966
Hayden Thomas Maintenance – 0415 471 368

Gardening:

Zippi’s Cleaning & Lawn Services – 0413 155 838
Mow It Gardens Fraser Coast – 0401239206

Cleaning:

Hervey Bay Cleaners – 0475 372 082
Zippi’s Cleaning & Lawn Services – 0413 155 838

Pest Control:

Iveys Pest Control – (07) 4122 1148
Sandy Straits Pest Control – (07) 4125 1939

Smoke Alarm Services:

Alert Smoke Alarm Compliance – (07) 4100 5194